Payments

You can enter payments either from an invoice or directly in Payments and apply the payment to an open invoice. If you are syncing SME with QuickBooks, payments can be entered either in SME or QuickBooks.

If you are looking for information on taking payments from Mobile see Mobile Payments

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Receiving payment on an invoice

To receive payment for a specific invoice:
1. Go to the invoice for which you are receiving payment.
2. Click the Payments tab.
3. Click Enter Payment.

4. SME will jump to the Payments section of the Receivables module.

5. Select the Method of Payment and fill out the payment information such as check number.

6. Confirm the amount in the Payment Amount field. The balance on the invoice will populate the Payment Amount field automatically.
7. Click Save.
8. The Confirm window will provide a summary of the ending balance. Click OK.

Receiving payment and apply to open invoices

You can receive payment in Receivables > Payments, then select the open invoice you want to apply the payment to for that customer.
1. Go to the Receivables module > Payments.
2. Click New.
3. In the Search window that opens, double click on the customer you are receiving payment for.
4. In the Payment:

• Details and Settings tab – enter the Payment Amount and select the Method of Payment.

• Disbursements tab – view all invoices for the company, the total and balance on the invoice, and the payment on the invoice. You can check which invoice you want to apply the payment towards. If you need to, you can check more than one invoice to apply the payment to by checking the apply checkbox.

5. Click Save.
6. The Confirm window will provide a summary of the invoices the payment was applied to and the ending balances.

7. Click OK.

Payment Status

At the top of a payment, you will see the status of the payment as shown in the image below.

Distributed - The payment was applied to an invoice.
Open Balance - This is a payment that was entered for a customer that didn’t have an invoice to apply it to.
Applied Deposit - In SME you can enter a deposit for a customer. When you generate an invoice for the customer, SME will apply the deposit to the invoice and mark the invoice with the Applied Deposit stamp.
QB Payment - Indicates the payment was entered in QuickBooks and synced to SME. Any QB Payment in SME cannot be edited in SME, only in QuickBooks.

Unapplied Payments

If you enter a payment in SME that isn't applied to an invoice, it will stay in SME and won't sync to QuickBooks until it is applied to an invoice. We only send the payment over to QB when it is applied to an invoice.

You can enter an unapplied payment in QB and that will come into SME, but you can't apply that payment to an invoice in SME, you would have to apply it to an invoice in QuickBooks.

OpenEdge Payment Processing

To receive payment for a specific invoice:

1. Verify correct customer selected
2. Click on the Customer History tab
3. Click on the Invoices button
4. Locate the correct invoice and double click the invoice to open it up

1. Verify you are in the Invoicing section of the customer account
2. Click on the Payments tab
3. Click on the Online Pay button

The computers default browser will open up the High 5 Hub to the payment details screen for this customers account. *You will need to be logged into the High 5 Hub
1. Verify the correct Customer is displayed
2. Verify Invoice Number
3. Verify Invoice Amount to be charged
4. From drop down menu select appropriate method of payment ie Credit Card or Check

The computers default browser will open up the High 5 Hub to the payment details screen for this customers account. *You will need to be logged into the High 5 Hub
1. Verify the correct Customer is displayed
2. Verify Invoice Number
3. Verify Invoice Amount to be charged
4. From drop down menu select appropriate method of payment ie Credit Card or Check

Enter in payment information for either Check or Credit Card

Scroll down and click Make Payment

If the payment is successful you will see a similar screen shown below.

The invoice in SME will now reflect that the payment has been made.