Order Management System for the Service Industry

Order Management System (OMS): Facilitates the entering of an order, whether via a web-site, phone or mail. It typically captures customer proprietary information and account level information. Credit verification or payment processing is done to check for validity and/or availability of funds. Once entered, valid orders are processed for warehouse fulfillment, such as picking/packing/shipping.

What is included in an OMS:

  • Product Information
  • Inventory Availability (ATP) and Sourcing
  • Vendors, Purchasing, and Receiving
  • Marketing
  • Customers and Leads
  • Order Entry and Customer Service
  • Financial Processing
  • Order Processing
  • Data Analysis and Reporting
  • Accounts Payable, Accounts Receivable, General Ledger

Issues and areas addressed:

  • Accurately promising dates based on fulfillment planning lead times/estimates
  • Responding to changing customer order delivery expectations
  • Managing different rules and order management processes for each customer

How SME Handles OMS:

  • Execute orders in an efficient and cost-effective manner.
  • Provides constantly updated inventory information, a database of vendors, a database of customers, a record of customer returns and refunds, information on billing and payments, order processing records, and general ledger information.
  • Improved sales visibility, improved customer relations, and efficient order processing with a minimum of delays and back-orders.
  • SME Order Management helps you increase profitability through centralized order orchestration

For more information on Order Management Systems or Install & Service Orders please visit this link: Work Order Management in SME