Support Services

If you have a question about your SME product, first search through this wiki or go through the menu. If you cannot find the answer, and you have purchased and are enrolled under a support contract, you may contact our Technical Support Department for assistance. If you need training on SME, please contact your sales representative or email training@high5software.com or call 800-585-1696.

Contact Technical Support

Technical Support is available 7:00am to 4:00 pm (Pacific), Monday thru Friday, by phone at(360) 293-3000, or by email at support@high5software.com .

If you are not enrolled under a support contract, please contact our Sales Department at (360)293-3000 or by email at sales@high5software.com for pricing information.

Help Us Help You

When contacting Technical Support, please be ready to provide the following information, which will help us to provide you with more efficient service:

• Your name, your company name and telephone number.
• The exact name and version number of your SME product (Help Menu, About).
• The type of operating system you are using.
• The type of server you are using (if applicable).
• The exact wording of any error or other messages you have received or a screen shot of the issue.
• What happened and what you were doing when the problem occurred.
• How you tried to solve the problem.

Browse Wiki for Help

Select Search on this wiki to search for help subjects on High 5 Software products.