Searching Help Desks and Issues

To search the contents of the knowledge base, click Help Desk at the top of SME (circled below).

1. In the Help Desk window (shown above) you can search in Knowledge Base, Sales Help or Issues.

2. Enter the words you want to search for in the Search For field.

3. Click Search.

4. Results will be listed in the grid below.

5. Click on one of the articles and the Problem and Solution from the article will display in the boxes at the bottom.