System Requirements

1. 1. Client & Server System Requirements for SME##

1. 1. SME Technical Specifications:##

1. 1. 1. SME and system requirements for Client Machine###

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• Minimum CPU required: 800 MHz minimum (Get a good mid-range size and use that)
• Minimum memory required: 2GB - 4GB recommended
• Minimum free hard disk space required: 300 MB, 1 GB recommended
• Operating system version: Windows Vista, Windows 7, Windows 8
• Minimum screen resolution: 1024 x 768
• Network: 10MHz minimum, 100MHz or higher recommended

1. 1. 1. SME minimum system requirements for Server###

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• Minimum CPU required: 1.5 GHz, 2 or more GHz recommended.
• Memory/RAM: Ram requirement is a factor of the database size. Plan on 1 gig per gig of database size plus 2-gig minimum for operating system use.
  • Go to this article for details for improving SQL Performance
  • MS SQL should not be installed on a domain controller due to security considerations and domain controller default SQL databases
  • MS SQL version should be matched to server operating system 2008 – SQL 2008 R2, 2012 – SQL 2012 R2
  • Server should have a separate drive for SQL Temp database usage as this database is written to often in high volume operations
• Minimum free hard disk space required: 4 GB minimum, 10 GB preferred
  • Servers should be using a Raid 10 configuration with a separate drive for log files and temp database usage
  • A separate partition can suffice if another drive is not available
• Minimum screen resolution: 1024 x 768 – SME is optimized for 1280 x 1200
• Network: 10Mbps min, 100Mbps or 1Gbps recommended.
• Operating System: Vista/Win 7/Win 8/Win 8.1, or Windows Server 2008 STD R2/2011 STD, 2012 R2 STD, SQL 2014 – not approved yet:
  • MS Does not recommend installing MS SQL Server on a domain controller or SBS operating system. We also do not recommend installing on a server running MS Exchange Server.
• Database: MS SQL Server 2008, 2012 any edition.
  • Note: The Express Edition is free and has no user limit, but does have a limit of 10GB for 2008 and 2012. This is sufficient size for most companies unless you plan utilizing stored documents. High5 suggests using a separate SQL instance for SME. We can share a SQL instance however certain maintenance tasks may take the other databases off-line while performing the maintenance
  • Express version are limited in memory usage, Database size, processor cores, and in basic optimization functions
• SQL Server 2005 – no longer supported

1. 1. System Requirements for Mobile SME Products##

Mobile SME products include Mobile Tech for SME, TimeTracker for SME, Dispatch Plus, Warehouse Manager, Customer Portal and others.

• Port 215 mut be open on the router to support incoming traffic flow for the mobile products
• IIS, Microsoft Internet Information Services, runs on the network and has minimum requirements as indicated on Microsoft site. Specifically, IIS requires the server to have sufficient disk space and memory availability on the server it's running on.

1. 1. Quickbooks##

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• High5 Service Management Enterprise, (SME), is compatible with all yearly upgrades to Pro, Premier, and Enterprise versions of QuickBooks. The SQLink program will function without issue as long as the following steps are taken. Quickbook Instructions