Difference between revisions of "SME Mobile"
(Created page with "Tap '''Filter''' to get options on filtering your orders such as showing service orders only, or both service and install. Also choose if you want to see all order, only my order...") |
|||
| Line 1: | Line 1: | ||
| − | Tap '''Filter''' to get options on filtering your orders such as showing service orders only, or both service and install. Also choose if you want to see all order, only my orders, or closed orders. | + | |
| + | |||
| + | == Order List == | ||
| + | When you log in, you will see a list of orders. You can filter and sort the orders showing. For example, you may want to only see your orders, your labor/tasks scheduled or all orders. | ||
| + | |||
| + | <br>Tap '''Filter''' to get options on filtering your orders such as showing service orders only, or both service and install. Also choose if you want to see all order, only my orders, or closed orders. | ||
<br>[[File:Mobile_FilterSortOptions.png]] | <br>[[File:Mobile_FilterSortOptions.png]] | ||
| Line 13: | Line 18: | ||
<br>[[File:ViewScheduledLaborTimes.png]] | <br>[[File:ViewScheduledLaborTimes.png]] | ||
| + | |||
| + | |||
| + | |||
| + | == Open and Update an Order == | ||
| + | Select an order. At the top of the order, you will see the Order Number in a box at the top. If the box is white, it will say "save SO#xyz" like in the image below. Click the box and it will turn yellow, indicating the data has been saved in SME. | ||
| + | <br>[[File:SMEMobile_SaveOrder.png]] | ||
| + | |||
| + | <h3>Details</h3> | ||
| + | On this tab, you will see the site address, order status, order summary, etc. | ||
| + | <br>Your administrator may have reduced down the fields on this tab to the ones that are used so your Detail tab may not look like what you are seeing on this page or on the demo. | ||
| + | |||
| + | <br>Click '''Home''' to go back to your list of orders | ||
| + | |||
| + | <h3>Notes / Documents</h3> | ||
| + | This tab includes Services Requested, Services Performed, Site Notes, and Custom Fields. | ||
| + | <br>There are two ways you can have your notes setup. Go to Profile > Preferences > UI tab | ||
| + | |||
| + | <br>'''AppendSS''' - set to '''Hide''' | ||
| + | <br>If AppendSS is set to Hide, then the user cannot edit what has already been entered in the Services Requested, Service Performed, and Notes. They would enter their text and hit Append to add a new time and date stamped note and tap Append to enter their text. | ||
| + | |||
| + | <br>[[File:AppendSS_Hide.png]] | ||
| + | |||
| + | <br>'''AppendSS''' - set to '''Show''' | ||
| + | <br> If AppendSS is set to Show, then the user will be able to enter text directly into the text editor and have the ability to edit notes previously entered. Also, the tech will need to enter their time/date stamp. | ||
| + | |||
| + | <br>[[File:AppendSS_Show.png]] | ||
| + | |||
| + | <br> After entering your notes, make sure you click Save at the top. When you see a white “save” box at the top of the order, you will need to click it to save. Once saved, the button will turn yellow. | ||
| + | |||
| + | |||
| + | |||
| + | |||
| + | |||
| + | |||
| + | |||
| + | <h3>Items / Equipment</h3> | ||
| + | |||
| + | <h3>Custom</h3> | ||
| + | |||
| + | |||
| + | == Timer == | ||
| + | |||
| + | |||
| + | |||
| + | |||
| + | == Signature == | ||
| + | |||
| + | |||
| + | |||
| + | |||
| + | == Timesheet == | ||
Revision as of 18:21, 29 November 2013
Order List
When you log in, you will see a list of orders. You can filter and sort the orders showing. For example, you may want to only see your orders, your labor/tasks scheduled or all orders.
Tap Filter to get options on filtering your orders such as showing service orders only, or both service and install. Also choose if you want to see all order, only my orders, or closed orders.
For example, tap the filter on the right and choose My Orders to only see orders assigned to you, or select My Tasks to see a list of Labor time scheduled for you.
If you are using the Dispatch calendar in SME to schedule techs, you probably want to see the labor times you are scheduled for in SME mobile. To see a list of labor time scheduled for you, choose My Tasks and Date Due (image below). Choose either Ascending or Descending.
Open and Update an Order
Select an order. At the top of the order, you will see the Order Number in a box at the top. If the box is white, it will say "save SO#xyz" like in the image below. Click the box and it will turn yellow, indicating the data has been saved in SME.
Details
On this tab, you will see the site address, order status, order summary, etc.
Your administrator may have reduced down the fields on this tab to the ones that are used so your Detail tab may not look like what you are seeing on this page or on the demo.
Click Home to go back to your list of orders
Notes / Documents
This tab includes Services Requested, Services Performed, Site Notes, and Custom Fields.
There are two ways you can have your notes setup. Go to Profile > Preferences > UI tab
AppendSS - set to Hide
If AppendSS is set to Hide, then the user cannot edit what has already been entered in the Services Requested, Service Performed, and Notes. They would enter their text and hit Append to add a new time and date stamped note and tap Append to enter their text.
AppendSS - set to Show
If AppendSS is set to Show, then the user will be able to enter text directly into the text editor and have the ability to edit notes previously entered. Also, the tech will need to enter their time/date stamp.
After entering your notes, make sure you click Save at the top. When you see a white “save” box at the top of the order, you will need to click it to save. Once saved, the button will turn yellow.
Items / Equipment
Custom