Service Management Software & Work Order Software

Customer Testimonials & Case Studies

What our customers are saying...

"I just wanted to take a moment and say thank you. Your team has been exemplary with everything. Thanks to them, we are getting things up and running. I am sure that we will be adding to the arsenal that you provide with Time Tracking and the Customer Portal probably at the first of the year. So again, I thank you."

Beth Green
Director of Projects and Administration
Property Care Specialists

"Our company has been working with SME and High 5 Software for a little over two years. During this time, we have also been reworking and streamlining our business processes. We have gone through a lot of growth and change. High 5 Software has been very helpful and flexible with us through our growth and changes. High 5 Software has been a great match for our business."

Keith Purvis
General Manager
Kenco Electrical & A/C, Inc.

“Over 15 years with High 5 Software has instilled us with reliability of the product and company and I am comfortable knowing their software will deliver what they promise. The manpower and labor we save on a yearly basis is insurmountable thanks to the speed and ability of Service Management Enterprise(SME) software.”

Gary Horn
CEO/President, Tip N Ring
SME Case Study

"SME is running like a dream. It has everything we have always wanted and more."

Tim Harper
Tool Service Supervisor, Thomas & Betts
SME Case Study

“SME automated our process, reduced excessive costs, and eliminated inefficiencies in our technician tracking and billing. SME is flexible from business to business giving a customized solution for any service business.”

Burke Smith
AMCO Distribution
SME Case Study

“SME efficiently manages our technicians and improves response time by having a single company wide documented communication with our customers. The QuickBooks sync gives us the all encompassing solution we needed.”

Kerri Beach
Marketing Manager, Automated Machinery Inc. (AMI)
SME Case Study

“SME has really simplified my life. I saw an immediate ROI in 2 months of purchase and the software serves the roles of at least 2 employees that we would have needed to hire.”

Shawn Massey
Massey Telecom, Inc.
SME Case Study

“After implementing the system our operations and profits improved after only a few months. As a business owner, I can tell you that the Return on Investment for the SME software has already been multiple times the cost of the system - and we haven't even been using it for a year.”

Christopher E. Hugman
Safe Sight
SME Case Study

“A great product for the service management businesses that use QuickBooks.”

Doug Sleeter
QuickBooks Expert

“SME is the best system on the market as far as I am concerned. I have been using SME for about 10 years, since the old DOS version.”

John Cory Sr.
President, Cory Telecom, Inc.
Letter to future SME Users

“I had a vision when I joined this company and contact management was #1 on my list, SME met that need. SME is an invaluable operational tool that increases productivity in every department. Our revenue has increased 20% since implementing SME.”

Carla Foxx
Director of Client Relations
EXTEL Communications
SME Case Study

“Without SME, there is no way we could manage this volume of work orders. Using SME with QuickBooks allows us to do tasks 4 times faster than doing them manually.”

Martin Unger
SME Case Study

We've had a bad experience with a different service management software that was down at random times and for no specific reason. We needed a solid and stable tool to assist us with computerized customer management/dispatch/billing/inventory systems all for a good price. After countless hours of research, phone calls, emails and presentations from a number of companies we selected Service Management Professional – (SME). My sincerest thanks to High 5 Software for a terrific product backed up by a very competent, knowledgeable, and professional technical service team. It has been my pleasure working with everyone, the few times assistance was needed. SME it's been an essential tool for our business, we use it every day and we love it. Plus the system was NEVER down. Selecting SME was one of the best decisions we've ever made and has far exceeded our expectations. It's far more than a system to keep track of customers, service orders and parts or a system to create quotes and send out invoices. It's a money-making, time-saving tool that, like any tool, if used properly will deliver results.... Thank you for your great products and great support.

Lucien -

SME is great product for our business. We have had it running for 2 weeks solid now and our service manager said this was the first week of ALL happy customer service calls. With SME handling the scheduling and dispatch, work is getting completed on schedule with nothing being missed.

I might add that part of that was made possible by your inventory tracking. For the first time in the history of our company we not only know WHAT we have on our shelves but have been able to stage jobs with ALL of the equipment needed before we send installers out to do the installs. It may seem a silly thing but it has been a small miracle in efficiency for us. Your software has literally given us the tools we were lacking to get real control over the future of our business. Thank you!

Myron Burnett
Why’rd, Digital Smart Home provider.

About our Tech Support: (from customer emails)

  • “Thanks for the quick response, that’s what we like about your company. We made a really great choice.”

    - Equipment Installation Company

  • “Thanks again, it is wonderful to work with a company that is flexible and helpful”

    - Compressor Service Company

  • “I have been working with Mark & David on some issues, they have been very responsive and easy to work with, thank you for following up”

    – Communications Company

  • “Believe me, we couldn't be much happier with your service and the service software”

    – Manufacturer & Installation Company

  • “I think your customer service has been great”.

    – Telecom Company

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