Editing Support Policy
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* Support outside of normal support hours. | * Support outside of normal support hours. | ||
* Changing of servers or systems or reinstallation for High 5 Software products. | * Changing of servers or systems or reinstallation for High 5 Software products. | ||
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* Professional Services or Business Process Analysis/Improvement. | * Professional Services or Business Process Analysis/Improvement. | ||
* Installation and support of non-High 5 Software products. For example some products that High 5 Software works with but beyond High 5 Software support include Microsoft SQL Server, Active Directory, Domains, Microsoft IIS, Reporting tools, Backup tools, Microsoft OS, Servers, or Desktops. Customers are required to have these products in working order so High 5 Software can properly install or support products. If customer wants High 5 to work with these non-High 5 Software products, additional charges apply. | * Installation and support of non-High 5 Software products. For example some products that High 5 Software works with but beyond High 5 Software support include Microsoft SQL Server, Active Directory, Domains, Microsoft IIS, Reporting tools, Backup tools, Microsoft OS, Servers, or Desktops. Customers are required to have these products in working order so High 5 Software can properly install or support products. If customer wants High 5 to work with these non-High 5 Software products, additional charges apply. |