Difference between revisions of "Return material from customer back to inventory"
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− | + | Returns are also called RMA's for Return Material Authorization | |
− | + | You can generate a return for bringing customer material back into inventory from Customer Equipment or from Returns. | |
+ | |||
+ | == Below are the steps starting from Returns == | ||
# In the Inventory module, select '''Returns'''. | # In the Inventory module, select '''Returns'''. | ||
# Click '''New''' and select '''From Customer'''. | # Click '''New''' and select '''From Customer'''. | ||
Line 15: | Line 17: | ||
# In the Receive Return Items window: | # In the Receive Return Items window: | ||
## <u>If serialized item:</u> | ## <u>If serialized item:</u> | ||
− | + | ### Check '''Permanent Removal''' | |
− | + | ### Enter the serial number in the Receive Stock tab and click '''Add'''. Click '''OK'''. | |
− | <u>If non-serialized item:</u> | + | ## <u>If non-serialized item:</u> |
− | + | ### Check '''Permanent Removal''' | |
− | + | ### Enter the '''Received Quantity''' in the Receive Stock tab. Click '''OK'''. | |
# You will be prompted with “all items have been received, close return? Click the order?” Click Yes. | # You will be prompted with “all items have been received, close return? Click the order?” Click Yes. | ||
− | + | == To start a return from customer equipment to inventory:== | |
+ | * Go to Customers > Customer Equipment. | ||
+ | * Find your customer and right click on the material you need to return. | ||
+ | * Select '''Return Remove/Retire''' to permanently remove equipment from Customer Equipment and put it back in inventory. | ||
+ | * [[File:ReturnEquipment.jpg]] |
Latest revision as of 17:41, 11 December 2015
Returns are also called RMA's for Return Material Authorization
You can generate a return for bringing customer material back into inventory from Customer Equipment or from Returns.
Below are the steps starting from Returns[edit]
- In the Inventory module, select Returns.
- Click New and select From Customer.
- Select the Customer in the Search window.
- In the return, select the Return Items tab.
- Click New.
- Click Select From Customer Equipment in the “Enter Items to be returned” window.
- Select the material you are returning in the Select Inventory Item window. If it is serialized, write down the serial number because you have to enter it later.
- Make sure the quantity is correct and Click OK.
- Click Save in the return.
- Click Receive Item.
- In the Receive Return Items window:
- If serialized item:
- Check Permanent Removal
- Enter the serial number in the Receive Stock tab and click Add. Click OK.
- If non-serialized item:
- Check Permanent Removal
- Enter the Received Quantity in the Receive Stock tab. Click OK.
- If serialized item:
- You will be prompted with “all items have been received, close return? Click the order?” Click Yes.