Editing Return material from customer back to inventory

You can generate a return for bringing customer material back into inventory from Customer Equipment or from Returns. Below are the steps starting from Returns.

 
# In the Inventory module, select '''Returns'''.
# Click '''New''' and select '''From Customer'''. 
# Select the '''Customer''' in the Search window.
# In the return, select the '''Return Items''' tab. 
# Click '''New'''. 
# Click '''Select From Customer Equipment''' in the “Enter Items to be returned” window.
# Select the material you are returning in the '''Select Inventory Item''' window. If it is serialized, write down the serial number because you have to enter it later.
# Make sure the quantity is correct and Click '''OK'''.
# Click '''Save''' in the return.
# Click '''Receive Item'''.
# [[File:ReceiveItem.png]]
# In the Receive Return Items window:
## <u>If serialized item:</u>
* Check '''Permanent Removal'''
* Enter the serial number in the Receive Stock tab and click '''Add'''. Click '''OK'''.
<u>If non-serialized item:</u>
* Check '''Permanent Removal'''
* Enter the '''Received Quantity''' in the Receive Stock tab. Click '''OK'''.            
# You will be prompted with “all items have been received, close return? Click the order?”  Click Yes.

 
'''*NOTE*''' To start a return from customer equipment to inventory, you can also go to Customers > Customer Equipment. Find your customer and right click on the material you need to return. Select '''Retire''' to permanently remove equipment from Customer Equipment and put it back in inventory.
@@ Line 1: / Line 1: @@
-Returns are also called RMA's for Return Material Authorization
+You can generate a return for bringing customer material back into inventory from Customer Equipment or from Returns. Below are the steps starting from Returns.
-You can generate a return for bringing customer material back into inventory from Customer Equipment or from Returns.
-== Below are the steps starting from Returns ==
 # In the Inventory module, select '''Returns'''.
 # Click '''New''' and select '''From Customer'''.
@@ Line 17: / Line 15: @@
 # In the Receive Return Items window:
 ## <u>If serialized item:</u>
-### Check '''Permanent Removal'''
+* Check '''Permanent Removal'''
-### Enter the serial number in the Receive Stock tab and click '''Add'''. Click '''OK'''.
+* Enter the serial number in the Receive Stock tab and click '''Add'''. Click '''OK'''.
-## <u>If non-serialized item:</u>
+<u>If non-serialized item:</u>
-### Check '''Permanent Removal'''
+* Check '''Permanent Removal'''
-### Enter the '''Received Quantity''' in the Receive Stock tab. Click '''OK'''.
+* Enter the '''Received Quantity''' in the Receive Stock tab. Click '''OK'''.
 # You will be prompted with “all items have been received, close return? Click the order?”  Click Yes.
-== To start a return from customer equipment to inventory:==
+'''*NOTE*''' To start a return from customer equipment to inventory, you can also go to Customers > Customer Equipment. Find your customer and right click on the material you need to return. Select '''Retire''' to permanently remove equipment from Customer Equipment and put it back in inventory.
-* Go to Customers > Customer Equipment.
-* Find your customer and right click on the material you need to return.
-* Select '''Return Remove/Retire''' to permanently remove equipment from Customer Equipment and put it back in inventory.
-* [[File:ReturnEquipment.jpg]]