Editing Dispatch Guide
Jump to navigation
Jump to search
Warning: You are not logged in. Your IP address will be publicly visible if you make any edits. If you log in or create an account, your edits will be attributed to your username, along with other benefits.
The edit can be undone. Please check the comparison below to verify that this is what you want to do, and then save the changes below to finish undoing the edit.
Latest revision | Your text | ||
Line 3: | Line 3: | ||
Watch the video below or continue reading below to get an orientation of dispatch, learn how to schedule orders on your techs schedule, and how to customize your dispatch layout. | Watch the video below or continue reading below to get an orientation of dispatch, learn how to schedule orders on your techs schedule, and how to customize your dispatch layout. | ||
+ | <videoflash>j546EsXlC2Q</videoflash> | ||
− | |||
− | == '''Dispatch | + | == '''Dispatch Overview''' == |
Line 150: | Line 150: | ||
<br>2. Click the '''Layouts''' tab. | <br>2. Click the '''Layouts''' tab. | ||
<br>3. Click '''New'''. | <br>3. Click '''New'''. | ||
− | <br>4. In the '''New layout name''' field, enter a name for the | + | <br>4. In the '''New layout name''' field, enter a name for the original layout. Click '''OK'''. |
Line 167: | Line 167: | ||
<br>3. Click the '''Layouts''' tab. | <br>3. Click the '''Layouts''' tab. | ||
<br>4. Click '''New'''. | <br>4. Click '''New'''. | ||
− | <br>5. In the '''New layout name field''', enter a name for the | + | <br>5. In the '''New layout name field''', enter a name for the original layout. Click OK. |
To switch between saved layouts, use the '''Layout''' field to select the layout you want to use. | To switch between saved layouts, use the '''Layout''' field to select the layout you want to use. | ||
+ | |||
+ | |||
+ | <h3>How to go back to original layout</h3> | ||
+ | If your Dispatch layout has been altered and you wish to restore to the default layout please do the following: | ||
+ | <br>1. Click on the icon for the, '''Manage Layouts''' | ||
+ | <br>[[File:ManageLayouts.png]] | ||
+ | |||
+ | <br>2. Click the '''Interface''' tab and select '''default'''. Click '''Apply''' | ||
+ | <br>[[File:ApplyDefault_ManageDispatchLayouts.png]] | ||
+ | |||
+ | <br>3. Click Close in Docking Setup window. | ||
+ | <br>4. Close SME and relaunch. SME should reset the Dispatch back to the default layout. | ||
+ | |||
+ | Should the above not reset your Dispatch layout: | ||
+ | <br>1. In SME click '''Help''' > '''Tech Support Utilities''' | ||
+ | <br>2. Enter '''833''' and click '''OK'''. | ||
+ | <br>3. Delete the '''Dispatch''' folder. | ||
+ | <br>4. Double click the folder with your database name. | ||
+ | <br>5. Delete the '''Dispatch''' folder in that folder as well. | ||
+ | <br>6. Open the dispatch window in SME to see the original layout restored. | ||
Line 184: | Line 204: | ||
<br>5. Click '''Close''' in Docking Setup window | <br>5. Click '''Close''' in Docking Setup window | ||
<br>6. Now it should have that view selected in the '''Layout''' drop down and will be saved. | <br>6. Now it should have that view selected in the '''Layout''' drop down and will be saved. | ||
− | |||
− | |||
− | |||
− | |||
− | |||
− | |||
− | |||
− | |||
− | |||
− | |||
− | |||
== Adding New Technicians == | == Adding New Technicians == | ||
Line 326: | Line 335: | ||
<br>- Locate the '''Dispatch Refresh (in seconds)''' field and enter your refresh rate. | <br>- Locate the '''Dispatch Refresh (in seconds)''' field and enter your refresh rate. | ||
<br>[[File:FieldTechDispatchCalendar_RefreshRate.png]] | <br>[[File:FieldTechDispatchCalendar_RefreshRate.png]] | ||
− | |||
− | |||
− | |||
− | |||
− | |||
− | |||
− | |||
− | |||
− | |||
− | |||
− | |||
− | |||
− | |||
− | |||
− | |||
− | |||
− | |||
− | |||
− | |||
− | |||
− | |||
− | |||
− | |||
− | |||
− | |||
− | |||
− | |||
− | |||
− | |||
− | |||
− | |||
− | |||
− | |||
− | |||
− | |||
− | |||
− | |||
− | |||
− | |||
− | |||
− | |||
− | |||
− | |||
− | |||
− | |||
− | |||
− | |||
− | |||
− | |||
− | |||
− |