Editing Automated Email for SME
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== Incoming Emails to Issues == | == Incoming Emails to Issues == | ||
You can provide your customers with an email address and when they email that address, an Issue can be created in SME. The person emailing you must be in SME as a contact for a company. The contact should have the email address. SME will match the email address the email is sent from and create the order for the contact and company for that email. | You can provide your customers with an email address and when they email that address, an Issue can be created in SME. The person emailing you must be in SME as a contact for a company. The contact should have the email address. SME will match the email address the email is sent from and create the order for the contact and company for that email. | ||
− | <br> | + | <br>the subject line goes to the issue summary |
− | <br> | + | <br>the body of the email goes to the Problem tab |
− | <br> | + | <br>The company and contact are filled out based on the email address the email came from. |
<br>The Field Scheduler setting is circled in the image below. You will need to notify High5 Support (support@h5sw.com) of the email address you want your customers to email so we can set it up for you. | <br>The Field Scheduler setting is circled in the image below. You will need to notify High5 Support (support@h5sw.com) of the email address you want your customers to email so we can set it up for you. | ||
<br>[[File:FieldScheduler_IncomingIssue.png]] | <br>[[File:FieldScheduler_IncomingIssue.png]] |