Editing TechService on Android for SME
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Technicians can access and update their open orders using their native SME Android application. | Technicians can access and update their open orders using their native SME Android application. | ||
<br>- Access and update open orders assigned to them in SME | <br>- Access and update open orders assigned to them in SME | ||
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== Install == | == Install == | ||
Download the Tech Service for SME on Android application from the Android Market. | Download the Tech Service for SME on Android application from the Android Market. | ||
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<br>https://market.android.com/ | <br>https://market.android.com/ | ||
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<br>Search for “TechService for SME”. Download the application and open on your Android. | <br>Search for “TechService for SME”. Download the application and open on your Android. | ||
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== Log In == | == Log In == | ||
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== Log Out == | == Log Out == | ||
− | If you want to log out so you can login as another tech, | + | If you want to log out so you can login as another tech, Tap '''Settings''' >''' Reset'''. |
<br>[[File:AndroidLogout.png]] | <br>[[File:AndroidLogout.png]] | ||
− | == Choose sections of orders to show / hide | + | |
+ | == Choose sections of orders to show / hide == | ||
You can choose which sections of the orders you are viewing such as customer equipment and signature. From the Settings button, tap preferences (image below - the Settings button is shown at the top in the screenshot, but on some Android devices it is a hard button at the bottom of your device) | You can choose which sections of the orders you are viewing such as customer equipment and signature. From the Settings button, tap preferences (image below - the Settings button is shown at the top in the screenshot, but on some Android devices it is a hard button at the bottom of your device) | ||
− | <br>In the Preferences window, you will see all the options you can choose to show (checked) or | + | <br>In the Preferences window, you will see all the options you can choose to show (checked) or note show (unchecked). |
<br>[[File:PreferencesAndroid.png]] | <br>[[File:PreferencesAndroid.png]] | ||
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== Assigning Orders to Techs == | == Assigning Orders to Techs == | ||
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<h4>Allocating Stock for material added in TechService on Android</h4> | <h4>Allocating Stock for material added in TechService on Android</h4> | ||
− | If you are creating a warehouse in SME for your technician's truck, you can assign that warehouse as your technician's default warehouse. That way, when | + | If you are creating a warehouse in SME for your technician's truck, you can assign that warehouse as your technician's default warehouse. That way, when you tech adds stock from TechService on Android, SME will allocate stock from your technician's default warehouse, rather than the item's default warehouse. |
<br>To set a default warehouse for your technician: | <br>To set a default warehouse for your technician: | ||
<br>1. Go to '''Setup''' module > '''Users''' | <br>1. Go to '''Setup''' module > '''Users''' | ||
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<h3>Services</h3> | <h3>Services</h3> | ||
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<h3>Customer Equipment</h3> | <h3>Customer Equipment</h3> | ||
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<h3>Documents</h3> | <h3>Documents</h3> | ||
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<h3>Custom Fields</h3> | <h3>Custom Fields</h3> | ||
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<h3>Signature</h3> | <h3>Signature</h3> | ||
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