Editing TechService on Android for SME
Jump to navigation
Jump to search
Warning: You are not logged in. Your IP address will be publicly visible if you make any edits. If you log in or create an account, your edits will be attributed to your username, along with other benefits.
The edit can be undone. Please check the comparison below to verify that this is what you want to do, and then save the changes below to finish undoing the edit.
Latest revision | Your text | ||
Line 1: | Line 1: | ||
− | |||
− | |||
− | |||
Technicians can access and update their open orders using their native SME Android application. | Technicians can access and update their open orders using their native SME Android application. | ||
<br>- Access and update open orders assigned to them in SME | <br>- Access and update open orders assigned to them in SME | ||
Line 16: | Line 13: | ||
== Install == | == Install == | ||
Download the Tech Service for SME on Android application from the Android Market. | Download the Tech Service for SME on Android application from the Android Market. | ||
+ | |||
<br>https://market.android.com/ | <br>https://market.android.com/ | ||
+ | |||
<br>Search for “TechService for SME”. Download the application and open on your Android. | <br>Search for “TechService for SME”. Download the application and open on your Android. | ||
+ | |||
== Log In == | == Log In == | ||
Line 35: | Line 35: | ||
== Log Out == | == Log Out == | ||
− | If you want to log out so you can login as another tech, | + | If you want to log out so you can login as another tech, Tap '''Settings''' >''' Reset'''. |
<br>[[File:AndroidLogout.png]] | <br>[[File:AndroidLogout.png]] | ||
− | == Choose sections of orders to show / hide | + | |
+ | == Choose sections of orders to show / hide == | ||
You can choose which sections of the orders you are viewing such as customer equipment and signature. From the Settings button, tap preferences (image below - the Settings button is shown at the top in the screenshot, but on some Android devices it is a hard button at the bottom of your device) | You can choose which sections of the orders you are viewing such as customer equipment and signature. From the Settings button, tap preferences (image below - the Settings button is shown at the top in the screenshot, but on some Android devices it is a hard button at the bottom of your device) | ||
− | <br>In the Preferences window, you will see all the options you can choose to show (checked) or | + | <br>In the Preferences window, you will see all the options you can choose to show (checked) or note show (unchecked). |
<br>[[File:PreferencesAndroid.png]] | <br>[[File:PreferencesAndroid.png]] | ||
− | |||
− | |||
− | |||
− | |||
− | |||
== Assigning Orders to Techs == | == Assigning Orders to Techs == | ||
The technician logged into TechService on Android will see all of their open orders. This includes any open order where labor is scheduled for them or if their name is selected in the '''Assigned to''' field. | The technician logged into TechService on Android will see all of their open orders. This includes any open order where labor is scheduled for them or if their name is selected in the '''Assigned to''' field. | ||
− | == Updating | + | == Updating open orders == |
<h3>Search for orders</h3> | <h3>Search for orders</h3> | ||
The order list shows all open orders assigned to the tech logged in. Use the filter field at the top to search and tap the order to open. | The order list shows all open orders assigned to the tech logged in. Use the filter field at the top to search and tap the order to open. | ||
Line 74: | Line 70: | ||
<h3>Services Requested</h3> | <h3>Services Requested</h3> | ||
− | + | ||
<h3>Services Performed</h3> | <h3>Services Performed</h3> | ||
− | |||
− | |||
<h3>Time</h3> | <h3>Time</h3> | ||
− | |||
− | |||
<h3>Materials</h3> | <h3>Materials</h3> | ||
− | |||
− | |||
− | |||
− | |||
− | |||
− | |||
− | |||
− | |||
− | |||
− | |||
− | |||
− | |||
− | |||
− | |||
<h3>Services</h3> | <h3>Services</h3> | ||
− | |||
− | |||
<h3>Customer Equipment</h3> | <h3>Customer Equipment</h3> | ||
− | |||
− | |||
<h3>Documents</h3> | <h3>Documents</h3> | ||
− | |||
− | |||
− | |||
− | |||
− | |||
− | |||
− | |||
− | |||
− | |||
− | |||
− | |||
− | |||
− | |||
− | |||
− | |||
− | |||
− | |||
− | |||
− | |||
− | |||
− | |||
− | |||
− | |||
− | |||
− | |||
− | |||
− | |||
− | |||
<h3>Custom Fields</h3> | <h3>Custom Fields</h3> | ||
− | |||
− | |||
<h3>Signature</h3> | <h3>Signature</h3> | ||
− | |||
− | |||
− | |||
− |