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<br>This document describes the details of High 5 Software Assured Performance Support services. | <br>This document describes the details of High 5 Software Assured Performance Support services. | ||
− | + | <br>'''Summary:''' | |
<br>High 5 Software Assured Performance includes online, email and phone support, webinars, software upgrades, and installation of High 5 Software products during business hours. Additional services are available for additional charge including training, business process analysis, handling of non-High 5 Software products, data conversion, non-business hours support, and custom reports & development. | <br>High 5 Software Assured Performance includes online, email and phone support, webinars, software upgrades, and installation of High 5 Software products during business hours. Additional services are available for additional charge including training, business process analysis, handling of non-High 5 Software products, data conversion, non-business hours support, and custom reports & development. | ||
− | + | <br>'''Software Support agreement includes the following services:''' | |
* Email, Fax, online forum, and phone calls to support for questions or issues on products provided by High 5 Software. All support is provided through online means, no onsite support is included. Customer is required to have high speed online/Internet connection.. | * Email, Fax, online forum, and phone calls to support for questions or issues on products provided by High 5 Software. All support is provided through online means, no onsite support is included. Customer is required to have high speed online/Internet connection.. | ||
* Support and assistance of High 5 Software products. | * Support and assistance of High 5 Software products. | ||
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* Normal support hours are weekdays 7am to 4pm PST not including High 5 Software company holidays. | * Normal support hours are weekdays 7am to 4pm PST not including High 5 Software company holidays. | ||
− | + | <br>'''Additional services are available at additional charge, including the following:''' | |
* Online Training. Onsite Training or services require minimum charges plus expense. | * Online Training. Onsite Training or services require minimum charges plus expense. | ||
* Support outside of normal support hours. | * Support outside of normal support hours. |