Steps to create a new user profile
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SME writes data to a user profile folder stored on your server. The profile folder is named from the login used by the user to log into SME. Occasionally network issues cause the files in a profile to become corrupted. Some symptoms of a corrupted profile are:
Common Reasons:
- You open SME and cannot retrieve an order or SME crashes attempting to retrieve the order. (SME stores
- Persistent issues with some editing windows like the labor editor or material editor
- Emailing of reports stops working
Steps to create a new user profile:
1) Help> Tech Support Utilities> code 833
2) Go up one level and rename your profile
3) Close and reopen SME