SQLink FAQ

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Do I have to have all QuickBooks users out of QuickBooks when I sync SME and QuickBooks?

No, you only need to get everyone out of QuickBooks for 3 scenarios:

  1. To do your initial sync between SME & QuickBooks
  2. Reassigning parent/sites (only do in QB)
  3. Exporting employees from QuickBooks to SME.


How do I keep my invoice numbers in SME and QuickBooks in sync?

Before creating any invoices in QuickBooks, make sure the invoices from SME are synced over to QuickBooks:

  1. Create Invoices in SME.
  2. Sync SME & QuickBooks.
  3. Create invoices in QuickBooks.
  4. Sync SME & QuickBooks.

To read in more detail, go to Invoice Numbers in SME and QuickBooks

My Next Invoice number is a large wrong number

If there is an invoice number in QuickBooks that is higher than all the others, when you sync with SME QB will give that number to SME as the next invoice number (+1). Go into QuickBooks and locate the invoice that has the high invoice number and change it so it will stop prompting SME to use that number as the next invoice number.
- locate the high numbers in QB
- change them
- delete the SME invoices and recreate with the correct seq #

When re-invoicing an order, I want to use a different invoice number

When you invoice an order, SME will put the invoice number on the totals tab. If you rollback the invoice and invoice the order again, SME will use the same invoice number on the next invoice. To use the next invoice number in SME instead, click the Reset button circled below and then generate the invoice.
ResetInvoiceNumber.png

Can I enter text and numbers in my invoice numbers?

QuickBooks allows you to enter text in an invoice number. However when those invoices are synced to SME, the text is stripped out. In SME you can only have numbers in your invoice number field.

How do I change customer job sites (move to new parent customer)

See this video to move customers as job sites under another Billable or Parent customer. This would be done in the case that job sites are first imported into QuickBooks and then you need to move them as job sites. Do not move customers that have a history of invoices and payments.

http://goview.com/?id=44f23476-5178-4c66-8f94-88035396e962

How are opening balances in QuickBooks synced to SME?

SME uses Invoices and Payments to calculate customer balances. Customer balances entered into QuickBooks will need to be entered as invoices, as they are when the Opening Balance is entered when creating a new customer in QuickBooks (circled in the image below).

OpeningBalanceField.jpg

If you enter an opening balance for a customer in QuickBooks, after syncing the balance will carry over to SME and show in the Customer record > Accounts tab> Current field. When payment is received in QuickBooks for the opening balance, the payment will sync to SME and the amount in the Customer record > Accounts tab > Current field will be reduced by the payment amount.

If the opening balance is entered as a GL transaction, it will not sync properly with SME.

OpeningBalance.jpg


How do I add new technicians?

If you are syncing with QuickBooks, you must add new technicians as an Employee in QuickBooks and sync with SME. The Employeee will sync to SME as a User. The User record will default to a Technician.

1. Set QB to Single User Mode
2. Add the new employee in QuickBooks
3. Sync SME and QuickBooks

If you already added the employee to QB and a sync has been processed but the employee is not in SME, do the following:

1. Edit the employee in QB, make a minor change to the address to force QB to reset the modified flag
2. Put QB in Admin/Single User
3. Run a sync


How do I enter a subcontractor?

In SME, a subcontractor is a vendor with the "Is Subcontractor" checkbox checked. QuickBooks will not let us export a Vendor to QuickBooks as a subcontractor.

1. Add vendors in QB
2. Sync to SME
3. Set as Subcontractor in QB & SME (In SME, check "Is Subcontractor" in the vendor record on the Details and Settings tab as shown in image below)


IsSubcontractor.png


Map (assign) accounts and thresholds to 1099 categories
http://support.quickbooks.intuit.com/support/pages/inproducthelp/Core/QB2K8/ContentPackage/Payroll/1099/popup_1099pref_table.html

My Non-Tax items in SME are going to the wrong tax account on the QB invoice.(Exempt)

This is an issue from the QB Sales Tax List, in QB, under Lists> Sales Tax Items. The order of the codes determines what get’s selected on the invoice. We’re only allowed to pass Tax/Non Tax and QB picks from that list. If yours looks like this:
QB Sales Tax Codes.png
And ‘EXE’ is the first ‘non’ tax item in the list then, Non Tax items from SME will be listed as ‘EXE’.
If your list looks like this:
Sales TAx List.png
Then your non tax items will be listed as ‘NON’
I’ve had customers change that to XMT, to move it to the bottom of the list, and then it will flow correctly for items on the invoice. One of the anomalies of syncing applications.


Delete invoice, PO, labor in SME doesn't delete record in QuickBooks

If you delete an invoice in SME and the invoice already synced to QuickBooks, you will need to delete the invoice in QuickBooks.
If you delete a PO in SME and the PO synced to QuickBooks already, you will need to delete the PO in QuickBooks.
If you delete labor item in SME and the timesheet already synced to QuickBooks, you will need to delete the timesheet labor entry in QuickBooks.


If I delete a record in SME and sync with QB, will the record come back into SME?

If you have a synced record that is in SME and in QB and you delete the record in SME, the record will stay in QB only unless the record gets edited in QB. If the record is edited in QB it will come back into SME.
Note: If you set the record as inactive in SME it will go inactive in QB which is the preferred method.


What are the types of invoices that can be created in SME?

When creating a service or install order, you can choose how you are going to invoice it. You can invoice the whole order at once, part of the items on the order at a time, or even make it a fixed rate invoice.
Click this link for details: http://high5software.com/mediawiki/index.php?title=Invoicing#Types_of_Invoices


What are all of these SMP Item added to my QuickBooks Item List?

After your initial sync between SME & QuickBooks, you will see some "SMP_" Items in your QuickBooks Item List as shown in the image below.


SMPItems.png


These items are default items used to pass income to your income accounts used and expenses through to your accounts if items do not have accounts assigned on them.
For example, if you have an inventory item in SME but you don’t have it in QuickBooks, then SQLink will pass the income through the SMP_Item when you invoice that inventory item.


Click SMP Items for more details


How do invoices sync to QB?

Click Syncing SME Invoices with QuickBooks for information on how to setup invoices to sync to QB by default.


How do subcontractor costs sync over to QB?

If you select a subcontractor on labor or on a service item, you can have a bill go over to QB for the cost on the labor item or the service item. The bill can go over to QB either when the order is closed or when the invoice is created for the order. If it goes over to QB when the order is closed, the bill date will be the DateTime In on the order. If it goes over when the invoice is created, then the date on the bill will be the Invoice date. Once the bill is in QB you can edit the bill or delete it and it won't affect SME.
click this link to view details: http://high5software.com/mediawiki/index.php?title=Default_Export_to_QuickBooks_Settings#Export_Options_for_Subcontractors

How can I track labor costs in SME over in QB?

SME labor item records sync with QuickBooks weekly time sheet. Customer name and job number are transferred. Time sheets must be turned on in QuickBooks to use this feature.
Click this link to learn more: http://high5software.com/mediawiki/index.php?title=SQLink#Tech_Time_.28syncing_time_sheets_to_QB.29


Labor is getting taxed and it shouldn't

First go to QB and make sure SMP_Labor item is set as non-taxable. If it wasn't non-taxable already, then sync SME & QB. (In QB click Lists > Item Lists. Open SMP_Labor and make sure non-taxable)
Then go to the labor item on the order that is being taxed and check non-taxable.
Then go to the service item in SME that is being used on the labor and make sure non-taxable is checked (Inventory module > Services > Search for service item). Going forward, when you create work orders and add labor with that service item, it will default to non-taxable.


I can't see the service orders in QuickBooks

That is correct. Your service orders will be in SME only and do not sync to QB. When you invoice the service or install order, the invoice will sync to QuickBooks. Use SME to review all of your service order history.