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The following are solutions to any license file issues that happen.
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<br>'''Symptom''': User get’s ‘Out of Seats’ message logging into SME when less than the licensed number of users are logged in to SME
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== '''Symptom''': User receives ‘Out of Seats’ message logging into SME when less than the licensed number of users are logged in to SME ==
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<br>-       Go to Help> Tech Support Utilities> Code 832 (Opens Windows Explorer to the SME folders
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*    Clear out lock files
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<br>-       Log all users out of SME
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**       Go to Help> Tech Support Utilities> Code 832 (Opens Windows Explorer to the SME folders  
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<br>-       Navigate to the Data\<company Name>\Locks folder
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**       Log all users out of SME  
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<br>-       Delete all files named ‘Gen###.net’
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**       Navigate to the Data\<company Name>\Locks folder
 
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**       Delete all files named ‘Gen###.net’
 
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* If you have all users logged out and you cannot delete a file you can log on to the server and perform the following steps:
 
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#      Windows>Start> Run
 
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#      Type fsmgmt.msc – opens the Shared Folders - shares/ sessions/open files snap-in
 
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#      Look under the Sessions or the Open Files to see which user is logged into SME
 
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#      Look for multiple sessions with the same user name, etc..
 
  
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== '''Symptom:''' User tries to log into SME and receives message ‘SKA Error 4’ ==
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<br>'''Symptom:''' User tries to log into SME and receives message ‘SKA Error 4’
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*       Go to the Windows Control Panel> Internet Options> Trusted Sites
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<br>-       Go to the Windows Control Panel> Internet Options> Trusted Sites
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*       Add the URL - https://secure.softwarekey.com
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<br>-       Add the URL - https://secure.softwarekey.com
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*       Add the URL - http://www.high5software.com
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<br>-       Add the URL - http://www.high5software.com
  
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<br>'''Symptom''': User get’s ‘Error creating license file Access violation at address ##### in module 'Keylib32.dll' write of address’
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== '''Symptom''': User get’s ‘Error creating license file Access violation at address ##### in module 'Keylib32.dll' write of address’ ==
 
 
<br> Cause: SME cannot write to the High5Software/Data/<InsertCompanyName>/Locks folder due to permissions issues.   
 
<br> Cause: SME cannot write to the High5Software/Data/<InsertCompanyName>/Locks folder due to permissions issues.   
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*       Go to the Windows Control Panel> Internet Options> Trusted Sites
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<br>-       Go to the Windows Control Panel> Internet Options> Trusted Sites
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*       Add the URL - https://secure.softwarekey.com
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<br>-       Add the URL - https://secure.softwarekey.com
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*       Add the URL - http://www.high5software.com
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<br>-       Add the URL - http://www.high5software.com
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*       Go to Help> Tech Support Utilities> Code 832 (Opens Windows Explorer to the SME folders
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<br>-       Go to Help> Tech Support Utilities> Code 832 (Opens Windows Explorer to the SME folders
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*       Log all users out of SME
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<br>-       Log all users out of SME
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*       User ‘may’ also need to delete any and all  of the files listed below from the SME executable folder and data folders  
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<br>-       User ‘may’ also need to delete any and all  of the files listed below from the SME executable folder and data folders
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**       high5.idx
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<br>-       high5.idx
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**       high5.dat
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<br>-       high5.dat
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**       high5.lf
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<br>-       high5.lf
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**       sqlink.dat
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<br>-       sqlink.dat
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**       sqlink.idx
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<br>-       sqlink.idx
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**       sqlink.lf
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<br>-       sqlink.lf
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*       May need to also check Windows access permissions on the High5software folders and make sure all users have Windows permissions to the High5Software folders.
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<br>-       May need to also check Windows access permissions on the High5software folders and make sure all users have Windows permissions to the High5Software folders.
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*      May need to remove lock files
 
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**      Navigate to the Data\<company Name>\Locks folder
 
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**      Delete all files named ‘Gen###.net’
 
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== Other Issues ==
 
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Contact support at h5sw.com
 

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