Editing Licensing Issues
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− | + | <br>'''Symptom''': User get’s ‘Out of Seats’ message logging into SME when less than the licensed number of users are logged in to SME | |
− | + | <br>- Go to Help> Tech Support Utilities> Code 832 (Opens Windows Explorer to the SME folders | |
− | + | <br>- Log all users out of SME | |
− | + | <br>- Navigate to the Data\<company Name>\Locks folder | |
− | + | <br>- Delete all files named ‘Gen###.net’ | |
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− | + | <br>'''Symptom:''' User tries to log into SME and receives message ‘SKA Error 4’ | |
− | + | <br>- Go to the Windows Control Panel> Internet Options> Trusted Sites | |
− | + | <br>- Add the URL - https://secure.softwarekey.com | |
− | + | <br>- Add the URL - http://www.high5software.com | |
− | + | <br>'''Symptom''': User get’s ‘Error creating license file Access violation at address ##### in module 'Keylib32.dll' write of address’ | |
− | + | <br>- Go to the Windows Control Panel> Internet Options> Trusted Sites | |
− | + | <br>- Add the URL - https://secure.softwarekey.com | |
− | <br> | + | <br>- Add the URL - http://www.high5software.com |
− | + | <br>- Go to Help> Tech Support Utilities> Code 832 (Opens Windows Explorer to the SME folders | |
− | + | <br>- Log all users out of SME | |
− | + | <br>- User ‘may’ also need to delete any and all of the files listed below from the SME executable folder and data folders | |
− | + | <br>- high5.idx | |
− | + | <br>- high5.dat | |
− | + | <br>- high5.lf | |
− | + | <br>- sqlink.dat | |
− | + | <br>- sqlink.idx | |
− | + | <br>- sqlink.lf | |
− | + | <br>- May need to also check Windows access permissions on the High5software folders and make sure all users have Windows permissions to the High5Software folders. | |
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