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| − | + | High 5 Software utilizes the latest Microsoft Windows Server 2012 servers for the best performance and capabilities. Microsoft has done an amazing job on Server 2012 with substantial speed improvements of the servers, extensive virtual machine capability, enhanced redundancy capabilities, and improved remote desktop capabilities. | |
| − | High 5 Software utilizes the Microsoft Windows Server | ||
| − | Each High5 customer is provided their own virtual | + | Each High5 customer is provided their own virtual machine with dynamic memory to scale for their needs. High5 provides separate servers to handle Active Directory/Domain Controller, Remote Desktop Server, SQL Server, and Backup Servers. The advantage of this multi-tenant architecture is that each customer is provided a full virtual server dedicated to their needs without the overhead of the other servers providing connection, protection, and database capabilities. Servers are replicated to a separate server in a separate state, internet provider, and physical server for complete redundancy and fail-over. Block-level replication provided by Microsoft Server 2012 insures that near real-time replication is available on the redundant server. Servers are backed up at the virtual machine level for complete recovery. Backups are retained for a minimum of 30 days or more upon request. |
| − | High5 hosting is available for both SME: Service Management Enterprise and | + | High5 hosting is available for both SME: Service Management Enterprise and QuickBooks(r) from Intuit(tm). High5 is able to provide these services to customers at the same prices and hosting providers for QuickBooks alone. |
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High5 utilizes third-party hosting facilities [[Primary Data Center Info]]. | High5 utilizes third-party hosting facilities [[Primary Data Center Info]]. | ||
| − | + | Hosting Backup Policy: High 5 Software utilizes reliable and secure backup facilities using Amazon Web Services include S3 and Glacier. For information about Amazon storage and SLA's see http://aws.amazon.com/s3/ | |
| − | High 5 Software utilizes reliable and secure backup facilities using Amazon Web Services include S3 and Glacier. For information about Amazon storage and SLA's see http://aws.amazon.com/s3/ | ||
Daily backups are performed for SQL server and customer data to Amazon S3 for 7 days. Data from S3 can be quickly retrieved. | Daily backups are performed for SQL server and customer data to Amazon S3 for 7 days. Data from S3 can be quickly retrieved. | ||
| − | After | + | After 14 days these backups are moved to Amazon Glacier for 90 days. Amazon Glacier is intended for data archive and takes 3.5 hours to retrieve data after requested. Usually customers will want recent data backups if ever, however if older backups are required these can be retrieved with sufficient notice to High5 support team. |
If a customer needs longer retention rates, these can be changed with additional charge. | If a customer needs longer retention rates, these can be changed with additional charge. | ||
Note that backup retrieval will be charged at the standard hourly support rate. | Note that backup retrieval will be charged at the standard hourly support rate. | ||
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