Editing Automated Email for SME
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== Outgoing Emails for Issues == | == Outgoing Emails for Issues == | ||
Emails can be sent out to the customer when an issue is created, when an issue is closed, or when an issue hits certain issue statuses. These options are setup in Field Scheduler. | Emails can be sent out to the customer when an issue is created, when an issue is closed, or when an issue hits certain issue statuses. These options are setup in Field Scheduler. | ||
− | <br>1. Go | + | <br>1. Go to your SME folder (right click on shortcut on your desktop and select “open file location” |
− | <br> | + | <br>2.Open Field Scheduler Install |
− | + | <br>3.Locate the following options and check the one you want (circled in image below): | |
− | <br>[[File: | + | <br>- '''Outgoing Email on Issue Tech''' - Emails tech in the Assigned to field on new issues created AND if the tech has changed. |
− | + | <br>- '''Outgoing Email on New Issue''' - Send emails to customer when a new issue is opened for them | |
+ | <br>- '''Outgoing Email on Issue Close''' - Send email to customer when their issue is closed | ||
+ | <br>[[File:OutgoingIssueInFieldScheudler.png]] | ||
<h3>Issue Status Change Emails</h3> | <h3>Issue Status Change Emails</h3> |