Editing Automated Email for SME
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== Reply to outgoing email updates order in SME == | == Reply to outgoing email updates order in SME == | ||
− | If you want, you can have SME update the order | + | If you want, you can have SME update the order when a customer replies to one of the Outgoing Emails that is sent to your customer like the email in the image below. |
<br>[[File:OrderStatusChangeEmailTemplate.png]] | <br>[[File:OrderStatusChangeEmailTemplate.png]] | ||
− | <br>Notice in the email, the outgoing email shows '''##Reply above this line##''' at the top. If the | + | <br>Notice in the email, the outgoing email shows '''##Reply above this line##''' at the top. If the user hits reply on the email, the contents of the email will update the Services Requested on the service order or the Problem tab on the issue. Please note that it will replace the current content on the Services Requested and Problem tabs with the email. |
<br>If this is something you want to setup, please contact High5 support (support@h5sw.com) | <br>If this is something you want to setup, please contact High5 support (support@h5sw.com) |