Licensing Issues

The following are solutions to any license file issues that happen.

Symptom: User receives ‘Out of Seats’ message logging into SME when less than the licensed number of users are logged in to SME

Clear out lock files
- Go to Help> Tech Support Utilities> Code 832 (Opens Windows Explorer to the SME folders
- Log all users out of SME
- Navigate to the Data\<company Name>\Locks folder
- Delete all files named ‘Gen###.net’
If you have all users logged out and you cannot delete a file you can log on to the server and perform the following steps:

Windows>Start> Run
Type fsmgmt.msc – opens the Shared Folders - shares/ sessions/open files snap-in
Look under the Sessions or the Open Files to see which user is logged into SME
Look for multiple sessions with the same user name, etc..

Cause: SME cannot write to the High5Software/Data/<InsertCompanyName>/Locks folder due to permissions issues.

Go to the Windows Control Panel> Internet Options> Trusted Sites
Add the URL - https://secure.softwarekey.com
Add the URL - http://www.high5software.com
Go to Help> Tech Support Utilities> Code 832 (Opens Windows Explorer to the SME folders
Log all users out of SME
User ‘may’ also need to delete any and all of the files listed below from the SME executable folder and data folders
- high5.idx
- high5.dat
- high5.lf
- sqlink.dat
- sqlink.idx
- sqlink.lf
May need to also check Windows access permissions on the High5software folders and make sure all users have Windows permissions to the High5Software folders.
May need to remove lock files
- Navigate to the Data\<company Name>\Locks folder
- Delete all files named ‘Gen###.net’

Contact support at h5sw.com