Service Management Software & Work Order Software

Customer Support

Support Options

Our annual Support Plus Plan keeps your software up to date and provides tech support when you need it. The plan includes 12 months of technical support and all software updates. If you do not currently have a support plan please contact sales @

Click here to access the High 5 Support Policy.

To contact support:

Call (360) 293-3000

High5 software may be able to only offer limited support if you're operating on a Microsoft operating system for which Microsoft is discontinuing support .

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Case Study


Visit our wiki to access SME guides by module, SME Administration documents, and add on product guides. Click here to access our High 5 Wiki.


Custom Training Available
$150 per hour

Our customized training allows you to get up and going with your software in the shortest possible time. We plan each 1 to 1-1/12 hour session around your needs and you can have as many of your staff in attendance as you wish. Most companies find that 1-4 hours of training helps them get the most from their new software. Training is also effective for optimizing your use of the program and learning new features as your business changes. To schedule an online training session please contact sales at 800-585-1696 or


Custom Reports & Forms
$150 per hour

SME comes with over 100 standard reports, but if you need something special High 5 Software can design your custom form for you. Simply fax or email us a copy of your desired form / report and we will be happy to quote you a price. Most custom reports/forms take 1-3 hours, and can be used over and over. To request a custom report please email your salesperson or


Custom Development
Call for Quote

Need a new feature added to SME or SMP? Want to integrate with other software? High 5 has skilled developers that can customize our software to fit your needs. If you have custom development needs, contact for a bid on your custom work. Here is a sample of how we recommend doing custom work for your company.


High 5 Software Chat

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High 5 Software Chat