Service Management Software & Work Order Software

Customer Support

High 5 Software Assured Performance

We have built our reputation by offering the most responsive support in the profession. High 5 Software’s technical support team is experienced in helping you Run a Better Service Business. We know our products well and understand your industry. Our annual Assured Performance plan keeps your software up to date and provides technical support when you need it.

Our support is available via one or more various platforms:
• Webinars
• Webinar Archive
• Frequently Asked Questions
• Wiki
• Live Chat
• Phone
• Email

• Webinars: We believe training is the first and most proactive step you can take to avoid encountering issues when using your SME system. We offer a variety of free live webinars on specific programs, features and functions. All webinars are conducted by a certified SME Trainer.

• Webinar Archive: Maybe you’d rather view a webinar on your own schedule. No problem! Visit our constantly growing series of online tutorials on specific High 5 software programs and features. If you don’t find what you’re looking for, chances are it will appear soon. Feel free to drop us a line with your wish list at

• Frequently Asked Questions and Wiki: Before picking up the phone to call our friendly support personnel, visit our FAQ and Wiki pages to view a SME-dedicated list of most frequently asked questions, with answers provided. If your question is not on the list, you still have one more option for accessing support before dialing the phone…

• Live Chat: This user-friendly means of communicating connects you directly with a High 5 Software representative via instant messaging technology. Access the same personal, competent staff in an instant message! The service is available 7:00 a.m. to 4:00 p.m. PT (10:00 a.m. to 7:00 p.m. ET).

• Phone: We understand that sometimes there's nothing quite like a kind voice on the other end of the phone. In these situations, feel free to call our support line at 360-293-3000.

• Email: Our expert staff is checking its inbox for your technical questions! Email us at A technician will respond as soon as possible.

Please contact our Customer Advocate for Assured Performance details on the above services.
Office hours:
Monday-Friday, excluding major U.S. holidays
7:00am - 4:00pm Pacific Time
10:00am - 7:00pm Eastern Time

If you do not currently have an Assured Performance plan please contact

Click here to access the High 5 Software Support Policy.

High 5 Software may be able to only offer limited support if you're operating on a Microsoft operating system for which Microsoft is discontinuing support .


Custom Training Available
$150 per hour

Our customized training allows you to get up and going with your software in the shortest possible time. We plan each 1 to 1-1/12 hour session around your needs and you can have as many of your staff in attendance as you wish. Most companies find that 1-4 hours of training helps them get the most from their new software. Training is also effective for optimizing your use of the program and learning new features as your business changes. To schedule an online training session please contact sales at 800-585-1696 or


Custom Reports & Forms
$150 per hour

SME comes with over 100 standard reports, but if you need something special High 5 Software can design your custom form for you. Simply fax or email us a copy of your desired form / report and we will be happy to quote you a price. Most custom reports/forms take 1-3 hours, and can be used over and over. To request a custom report please email your salesperson or


Custom Development
Call for Quote

Need a new feature added to SME or SMP? Want to integrate with other software? High 5 Software has skilled developers that can customize our software to fit your needs. If you have custom development needs, contact for a bid on your custom work. Here is a sample of how we recommend doing custom work for your company.


Free Demo Request

High 5 Software has no affiliation with High5Games or High5Casino, do NOT fill out this form looking for support for those sites.
High 5 Software does not divulge confidential or personal information you trust with us and will use this information solely for the purpose of evaluating your service management software needs. To learn more about our policy click here.

High 5 Software Chat

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High 5 Software Chat