Webconnect has the following features:

• Provides your customers with an easy way to enter issue tickets from any Internet connection.
• Customer issues can be instantly converted to work orders.
• Customers can see progress on service orders.
• Technicians can view work orders assigned to them.
• Technicians can update work orders online such as entering actual hours for a job or services performed.
• Secure interface into a select portion of the SMP database.
  

Webconnect provides these benefits:

• Customers provide issues or service requests in their own words saving data entry time.
• Allows quick response to customer issues.
• Simple, easy interface requires no training for customers or technicians.
• No need for technicians to get back to the office to provide work order updates.
  

WebConnect Implementation, Configuration, & Pricing Information

For Your Customers:

• Provides your customers a way to report issues 24/7 and gives them a quick response to their issues
• Customers receive automatic emails noting receipt of issue
• Customers can check progress on issue tickets online
• One login will allow a corporate customer to manage all site locations and job site equipment
• Customers can view their equipment lists for install date as well as warranty, and maintenance expiration
• Customers can view the help desk knowledge base of issues and solutions
• Improved information and display manipulation for Customer portal for Invoices with sortable columns, support for combined invoices, and additional information

For Your Technicians:

• Technicians can view work orders assigned to them from any internet connection
• Technicians can view, edit or print work orders from the field outside of the office
• Allows a secure interface into select portions of the SMP/SME database
• Technicians can update work orders online such as entering actual hours for a job or services performed

For Your Subcontractors:

• View/Edit/Print service orders
• View/Edit/Print install orders
• View/Edit/Print invoices
• Record/report hours, dispatch date/time, services performed, and post signatures
• Email Notifications