Technicians can access and update their open orders using their native SME Android application.
Please contact sales (800-585-1696) or firstname.lastname@example.org for more information.
Access open work orders
Technicians open their native SME Android application to review all of their open orders. Scroll through open orders in the familiar Android user interface.
Update the order status, enter services performed, add material, add labor, add services, and even update the custom fields. Changes made in the Android application will immediately save in SME back at the office.
View and Add Material, Labor, and Services
Your material and service items in SME are now available for your techs in the field. Your techs can add material to the order by selecting the item number, add labor time and add service items to order. These are saved immediately to SME.
Collect Customer Signature
Technicians can collect customer signature on the spot. Hand your phone to your customer and they will sign using their finger on the touch screen. Signatures captured are saved in SME on the Work Requested tab.
Technicians can quickly close orders with one tap. Closing orders out in the field prepares updates SME in the office immediately, speeding up your invoicing process.
Technicians can continue to enter information when they are out of coverage for example at a customer site, in a basement work area, or a rural area without coverage. This allows the technicians to continue to record all the information on the order and it will sync back to SME when they are back in coverage. Changes that have not synced to SME will be highlighted in red.
Full end to end security using SSL on https. You can configure your WebService on SSL to provide secure access between SME and the Android application. This is available in version 1.1 and later.
Requires SME version 7.1 or higher with SQL server in the "back-office" or cloud server.
High speed internet connection to back office recommended, especially as more techs are accessing from devices.
WebServices for SME is required and runs on Microsoft IIS (Internet Information Services) available on most Windows workstations and servers.
Requires Android version 1.6 or higher, version 2.1 or higher recommended. Requires 600KB of application space on Android.