Service Management Software & Work Order Software



Service Management & Work Order Software Solutions

Is your business dealing with multiple software solutions, double data entry, excel files all over the place, whiteboards that can't be shared, or custom solutions that are hard to maintain? Are you trying to use QuickBooks for service management which it's not designed for? Have you tried other service solutions that lacked full service management capabilities? Is your service division un-served by large corporate software that's not tuned for your service needs or too expensive such as SAP? Do you find it difficult to keep track of customer equipment and follow-up service?

If you've answered "yes" to any of these questions we can help. For over 20 years, businesses like yours have turned to High 5 Software for a complete service management solution for a high quality solution, accessible support, and rapid adoption into the organization.

The right service management software provides you with major benefits in improved efficiency and increased profits and cash flow for your business. Elimination of double data entry will make all your staff efforts more effective. Complete customer information management will allow you to provide the best possible service to your customers. A full service management solution will ensure that you have the right people and parts on the jobs site and the right time making you more efficient and enabling happier customers.

Why struggle? Let High 5 Software help you capitalize on a robust, complete service management solution.

High 5 Software provides software solutions designed for service industries. These solutions will streamline your day-to-day business operations, saving you time & money. Detailed customer data integrates with inventory, service orders, invoices, equipment records, service scheduling and more to provide full customer knowledge to everyone in your organization. Implementing a Customer & Service Management Solution from High 5 Software will improve your efficiency, and provide improved service to your customers.

Request Information

Designed for QuickBooks

Microsoft Gold Partner


Service Management Software for Any Business Size

bullet
SME offers a full suite of integrated features designed to improve your service or equipment maintenance business. It allows you to manage Service Orders, Inventory, Customer Equipment, Maintenance Contracts and more. Works perfectly for all field service and equipment maintenance management companies. SME stores all your company data onto a Microsoft SQL Server with easily search enabled features to access your information efficiently. Works with (or without) QuickBooks.
Service Management Software Screenshot
arrow Product Information Request Demo Video Tour


Integrate SME with QuickBooks® For Full Synchronization

bullet
Service Management Enterprise provides a complete solution for the service industry to handle sales, customers, service and install orders, invoicing, and inventory. SME offers complete, automatic integration and synchronization with QuickBooks for a full business solution. SME and QuickBooks integration will keep everything synchronized such as customers, vendors, items lists, tax codes, employees, purchase orders, time entries, invoices and payments. This will make your service operation run smoother and more efficiently by eliminating double entry, providing more reporting capability, and providing better data accuracy. You will also have greater insight to your business by utilizing powerful reporting capabilities in both your service management software and QuickBooks.
Service Management Software Screenshot
arrow Product Information Request Demo View Demo


Give your technicians web access to their work orders

bullet
SME Mobile is a user friendly web-based application that provides your field technicians with the ability to access and update their work orders, capture signature, add new orders, and add material, labor and services to orders from anywhere they have internet connectivity. Changes made to the orders in SME Mobile immediately update SME. Your technicians can access SME Mobile from their computers or their iPhone, iPad, Android phone, or Android tablet.
Web-Enabled Service Management Software Screenshot
arrow Product Information Request Demo


Give your customers visibility into their work order history and allow them to enter their own orders

bullet
CustomerPortal for SME is a user friendly web-based application that provides your customer with access to their open service and install orders, invoices, equipment, issues and documents for all of their job sites. Your customers can easily login to submit a service ticket or issue to request service and write the issue in their own words. You control how much access your customer has by hiding the tabs you don’t want your customers to see. For example, if you don’t want your customers entering issues or install orders you can hide the tab.
Web-Enabled Service Management Software Screenshot
arrow Product Information Request Demo


Rapidly receive items on purchase orders and reserve stock on orders wirelessly

bullet
Barcode for SME rapidly handles warehouse inventory and customer equipment auditing with a standalone handheld barcode device. The mobile device can communicate wirelessly through WiFi or Bluetooth in real time to SME. You can perform inventory functions where you need to be, without being tethered to a computer. With Barcode for SME you can receive items on purchase orders, reserve parts for service and install orders, transfer stock between warehouses, perform a customer equipment audit, and perform an inventory count. Barcode for SME runs on the Motorola MT2000 Series barcode device which must be purchased separately.
Web-Enabled Service Management Software Screenshot
arrow Product Information Request Demo


Automate your order entry process and set notification emails to keep your customers informed

bullet
Automated Email is an add on for SME which allows your customers to send an email to you and either a service order or help desk issue ticket is generated in SME. Automated Email can also be configured to send emails to customers, users, and techs when their orders or issues change status. For example, when your customers order is closed, an email can go out to your customer notifying them it was closed. You can also setup Automated Email to send an email to your customer when the status of their order changes, such as when a tech is scheduled, your customer can be notified by email.
Automated Email for SME Screenshot
arrow Product Information Request Demo


Monitor changes to records in SME

bullet
Have you ever wondered who on your team made a change to a service order, invoice, payment, or other area in SME? Maybe you want to see who closed the order or who changed the status and when it was changed. With the Auditing for SME module you can do just that and more!

In the Auditing module, you choose what you want to audit. Any and all parts of SME can be monitored. This will provide better tracking of action within SME and allow you to meet regulatory requirements where auditing is mandatory. With Auditing for SME you can easily pinpoint when the change was made to the audited fields, who made the change, and where the change was made by computer name.
Auditing for SME Screenshot
arrow Product Information Request Demo


High 5 Software Chat

_ +
img

High 5 Software Chat