High 5 Software provides software solutions designed for service industries. These solutions will streamline your day-to-day business operations, saving you time & money. Detailed customer data integrates with inventory, service orders, invoices, equipment records, service scheduling and more to provide full customer knowledge to everyone in your organization. Implementing a Customer & Service Management Solution from High 5 Software will improve your efficiency, and provide improved service to your customers.

SME offers a full suite of integrated features designed to improve your service business. It allows you to manage Service Orders, Inventory, Customer Equipment, Maintenance Contracts and more. Works perfectly for all field service companies for especially in the Telecom, IT, Security, and related industries. SME stores all your company data onto a Microsoft SQL Server and offers easily search enabled features to access all your information efficiently. Works with (or without) QuickBooks.

Service Management Enterprise & Professional provide a complete solution for the service industry to handle sales, customers, service and install orders, invoicing, and inventory. Now both offer complete, automatic integration and synchronization with QuickBooks for a full business solution. SME or SMP and QuickBooks integration will keep everything synchronized such as customers, vendors, items lists, tax codes, employees, invoices and payments. This will make your service operation run smoother and more efficiently by eliminating double entry, providing more reporting capability, and providing better data accuracy. You will also have greater insight to your business by utilizing powerful reporting capabilities in both your service management software and QuickBooks.

Webconnect provides a secure interface into the service management product through any internet browser and can be accessible by your technicians, customers, and subcontractors. Works with most internet enable devices: Including PC’s, Laptop’s, Netbooks, Smart Phones, Blackberry’s, Handhelds. Improve customer service by allowing customers to report issues and send notification emails instantly to alert your techs of newly reported issues. Techs can view, edit or print work orders without entering the office. Capture signatures while in the field. You control who has access and how much access they are allowed.

Keep your field techs, outside sales, subcontractors and inventory controllers up to date with scheduled calendar events and notices from SME. Using this labor scheduling software w/ SME you can assign and send labor orders within SME to your technicians out in the field. Generate email triggers and schedules to send notifications to your on and off-site employees. Notify subcontractors on labor tasks and get approval notification or reassign an order if declined. Now everyone out in the field can match up their schedules in SME with their calendar in Outlook, Gmail, and any other email/calendar client.

 

 

Keep your sales staff and technicians in sync with our field service management client/server product using Microsoft SQL Server database, SME, and Microsoft Outlook. The new Outlook Sync upgrade easily links your schedules and activities between the two programs. The Outlook sync can be installed on an Outlook system either with Microsoft exchange or stand-alone. The sync process is automatic, based on the users setting allow user's activities and order schedules to seamlessly send from SME to the user's Outlook account.

Create and share any data analysis and reports you can imagine. Present business information and give your company the power to make better business decisions. Optimize company procedures with business analytics and create graphic reports on key performance indicators to make informed and predictive conclusions. Build Dashboards customized for each user to pinpoint critical information and issues. Graphic customization and full integration of SME with business intelligence software is available to give you all the tools necessary to analyze and grow your business. Business forecasting and visual analytics have never been so easier with SME and data analysis.