Field Technician Products for SME
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TechService on Android™ for SME
TechService on Android™ for SME
Do you need your technicians in the field to access open service orders assigned to them so they can update the orders with services performed, add material and time, update order status, and capture customer signature? The native Android Application may be the perfect fit.
TechPortal for SME
TechPortal for SME is a great alternative for technician's that need to access open service orders assigned to them to update orders. TechPortal is accessed through a web browser so your techs have more flexibility in accessing their open orders. Access TechPortal through a web browser on your laptop, from your iPhone, Android phone, or Blackberry.
Comparison of TechPortal versus TechService on Android
The key differences between these two solutions is that the TechPortal is accessible by many different systems such as any touch Smartphone, PC, Tablets, iPhones, etc while the TechService on Android is a native Android application so only works on Android devices, both smartphones and tablets. In addition, the TechPortal tends to be a bit ahead for new features from customer requests.
The advantage of TechService for Android is that it continues to operate in a disconnected state, i.e. with no internet connection, while TechPortal requires internet connection like any web page. Another advantage of the TechService on Android is that it's very focused for handling service orders for technicians so it's easier to train techs on the usage.
For more details of the differences, see this document TechPortal vs TechService on Android
