Return material from customer back to inventory

You can generate a return for bringing customer material back into inventory from Customer Equipment or from Returns. Below are the steps starting from Returns.

1. In the Inventory module, select Returns.
2. Click New and select From Customer.
3. Select the Customer in the Search window.
4. In the return, select the Return Items tab.
5. Click New.
6. Click Select From Customer Equipment in the “Enter Items to be returned” window.
7. Select the material you are returning in the Select Inventory Item window. If it is serialized, write down the serial number because you have to enter it later.
8. Make sure the quantity is correct and Click OK.
9. Click Save in the return.
10. Click Receive Item.
11. 
12. In the Receive Return Items window:
    1. If serialized item:

• Check Permanent Removal
• Enter the serial number in the Receive Stock tab and click Add. Click OK.

If non-serialized item:

• Check Permanent Removal
• Enter the Received Quantity in the Receive Stock tab. Click OK.

1. You will be prompted with “all items have been received, close return? Click the order?” Click Yes.

*NOTE* To start a return from customer equipment to inventory, you can also go to Customers > Customer Equipment. Find your customer and right click on the material you need to return. Select Retire to permanently remove equipment from Customer Equipment and put it back in inventory.